MỘT SỐ YẾU TỐ ẢNH HƯỞNG TỚI CHẤT LƯỢNG DỊCH VỤ KHÁM, TƯ VẤN DINH DƯỠNG TẠI TRUNG TÂM DINH DƯỠNG THÀNH PHỐ HỒ CHÍ MINH NĂM 2019

Abstract

With the purpose of improving the quality of examination and nutrition counseling
services at Nutrition Center of Ho Chi Minh City, the study aimed to find out some
factors affecting the quality of examination, nutrition counseling services among customers visiting the Center in 2019. The study was conducted at the Nutrition Center of
Ho Chi Minh City with cross-sectional research design, using in-depth interviews and
group discussions techniques with the clients, who received services at the Center, medical staff and authorities of the Center. Qualitative data were recorded, synthesized and
analyzed according to 6 elements “Health human resources, inputs, health information,
health financing, organization and operation, and service provision". There are 6 factors
affecting the quality of examination, nutrition counseling services at Nutrition Center,
among which there are 3 factors if they can be improved, the Center will basically solve
3 existing problems. They were inputs, including facilities, equipments; human resources: severe shortage of qualified healthcare workers, poor communication skills; and organization and management element: inefficient process of examination and nutrition
counseling, improperly work assignment according to the qualifications and capacity and
no incentive policies for employees. There should be improvements on facilities, equipments, health human resources development and executive management to increase the
quality of examination services and nutrition counselling at the Center.